Data Protection Policy 2020

This Agreement is between "Customer" or " You & Upsell LLC & it's subsidiaries:

Information Security Program 2020

Context and overview

Key details

  • Policy prepared by: Raymond L. Schwartz III
  • Approved by board / management on: Jan 1, 2020
  • Policy became operational on: Jan 1, 2020
  • Next review date: Jan 1, 2021

Introduction

UpSell LLC DBA RateGenie, IvyLead, RevStack, Teo, Mya and all affiliate websites need to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organization has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures UpSell LLC DBA

  • Complies with data protection law and follow good practice 
  • Protects the rights of staff, customers and partners
  • Is open about how it stores and processes individuals’ data
  • Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organizations — including UpSell LLC— must collect, handle and store personal information. 

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully
  2. Be obtained only for specific, lawful purposes
  3. Be adequate, relevant and not excessive
  4. Be accurate and kept up to date
  5. Not be held for any longer than necessary
  6. Processed in accordance with the rights of data subjects
  7. Be protected in appropriate ways
  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

People, risks and responsibilities

Policy scope

This policy applies to:

  • The head office of UpSell LLC
  • All branches of UpSell LLC
  • All staff and volunteers of UpSell LLC
  • All contractors, suppliers and other people working on behalf of UpSell LLC

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  • Names of individuals
  • Postal addresses
  • Email addresses
  • Telephone numbers
  • …plus any other information relating to individuals

Data protection risks

This policy helps to protect UpSell LLC from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately.
  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Responsibilities

Everyone who works for or with UpSell LLC has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles. 

However, these people have key areas of responsibility:

  • The board of directors is ultimately responsible for ensuring that UpSell LLC meets its legal obligations.
  • The data protection officer, Raymond Schwartz, is responsible for:
    • Keeping the board updated about data protection responsibilities, risks and issues.
    • Reviewing all data protection procedures and related policies, in line with an agreed schedule.
    • Arranging data protection training and advice for the people covered by this policy.
    • Handling data protection questions from staff and anyone else covered by this policy.
    • Dealing with requests from individuals to see the data UpSell LLC holds about them (also called ‘subject access requests’).
    • Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.
  • The IT Manager / CTO, Deepak Tiwari, is responsible for:
    • Ensuring all systems, services and equipment used for storing data meet acceptable security standards.
    • Performing regular checks and scans to ensure security hardware and software is functioning properly.
    • Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.
  • The marketing manager, Brent W. Connor, is responsible for:
    • Approving any data protection statements attached to communications such as emails and letters.
    • Addressing any data protection queries from journalists or media outlets like newspapers.
    • Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines

  • The only people able to access data covered by this policy should be those who need it for their work.
  • Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
  • UpSell LLC will provide training to all employees to help them understand their responsibilities when handling data.
  • Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
  • In particular, strong passwords must be used and they should never be shared.
  • Personal data should not be disclosed to unauthorized people, either within the company or externally.
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
  • Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection. 

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller.

While no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, UpSell LLC understands your concerns with the safety of your personal information. The following is a summary of the measures UpSell LLC takes to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us.

Secure Web Pages and EncryptionTransmissions between UpSell LLC, banks, lenders, loan brokers and real estate professionals (and affiliates) are encrypted using public key cryptography algorithms with a minimum key size of 128 bits.SSL secures and prevents third parties from intercepting and reading your personal information; only we can decode the encryption. This technology requires a modern web browser such as Chrome, Edge, Firefox, Internet Explorer, Opera or Safari. You can verify that your communications with UpSell LLC are secure by checking for the key or lock icon on your browser.Our website will log you out after a specified period of inactivity. This ensures your account security if you forget to logout from our website. Firewall ProtectionFirewalls are special purpose devices that protect and screen-out malicious attempts to access information and networks. UpSell LLC deploys CloudFlare Firewalls to protect our resources and consumer data from internal and external threats.

When data is stored on paper, it should be kept in a secure place where unauthorized people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

  • When not required, the paper or files should be kept in a locked drawer or filing cabinet.
  • Employees should make sure paper and printouts are not left where unauthorized people could see them, like on a printer.
  • Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorized access, accidental deletion and malicious hacking attempts:

  • Data should be protected by strong passwords that are changed regularly and never shared between employees.
  • If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
  • Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
  • Servers containing personal data should be sited in a secure location, away from general office space.
  • Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
  • Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
  • All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to UpSell LLC unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

  • When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
  • Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
  • Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorized external contacts.
  • Personal data should never be transferred outside of the European Economic Area.
  • Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law requires UpSell LLC to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort UpSell LLC should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible. 

  • Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
  • Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
  • UpSell LLC will make it easy for data subjects to update the information UpSell LLC holds about them. For instance, via the company website.
  • Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
  • It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

Subject access requests

All individuals who are the subject of personal data held by UpSell LLC are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date. 
  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request. 

Subject access requests from individuals should be made by email, addressed to the data controller at [email protected]. The data controller can supply a standard request form, although individuals do not have to use this.

Individuals will be charged $10 per subject access request. The data controller will aim to provide the relevant data within 14 days.

The data controller will always verify the identity of anyone making a subject access request before handing over any information.

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, UpSell LLC will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.

Facebook Advertising Data Collection

Upsell LLC and it's affiliates are not held liable for Facebook account shutdowns or suspensions.  It is the sole responsibility of the customer to comply with Facebook's terms of service. To understand and ensure your compliance with the messaging policies for the Messenger Platform please visit:

https://developers.facebook.com/docs/messenger-platform/policy/policy-overview

UpSell LLC cannot control customer's ability to receive "subscription" messaging status.

Facebook Advertising Access, Insights Data Privacy Policy

Advertising Account Data.  

You give Teo authority to place advertisements through your Facebook Ad account on your behalf.  This gives us access through our approved Facebook App to use your account token to place ads on your behalf, gather advertising data, insights and metrics directly from the Facebook API. Teo and it's affiliates will ONLY use this data to access metrics, insights and data points from the advertisements you have placed through it’s systems.  Teo will never use access token to export past advertisement metrics, data or any insights.ims to ensure that individuals are aware that their data is being processed, and that they understand:

  • How the data is being used
  • How to exercise their rights 

To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.

Providing information

UpSell LLC aims to ensure that individuals are aware that their data is being processed, and that they understand:

  • How the data is being used
  • How to exercise their rights 

To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.

Copyright 2019 UpSell LLC DBA RevStack, Teo, HelloMya & Subsidiaries